Refund policy

RETURN POLICY

If you received a product that you do not want or is not your size, you can make a return request by email to: customercare@bornbonita.com with Subject Line: Return, within a period of 14 days from the date of receipt of the product.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is requesting the return.
  3. Order number.
  4. Order date.
  5. Date when order was received.
  6. Item number.
  7. Description of the product.
  8. Reason for return.
  9. Photos of reason for return, if applicable.

Once the request is received, the company will attend to it and evaluate it in a period of up to 2-3 days by its administrative staff. When the company authorizes it, the client may send the part for physical inspection, without this guaranteeing that the return will proceed. The shipment of the product must be made within 72 hours after the company responds by email.

The following rules will apply in all cases:

  • Request for returns will proceed, within 14 days, starting from the date the order was received. When the Company authorizes it, the client should send the product within 72 hours, after the company responds by email. Shipping and handling costs will be covered by client. 
  • The Company, may but is not obligated to review returns requested 14 days after the client has received the order. 
  • The products that may be exchanged must be in the same conditions as they were when shipped by the Company. The price and / or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration.
  • In cases where the company authorizes the return, the customer will receive a store credit.  Store credits do not expire.
  • The Company reserves the right to launch special offers in which it explicitly stats that it will not be subject returns. The foregoing means that it will not be subject to the aforementioned process.
  • In all cases, the client will cover shipping and handling costs.
  • THIS POLICY DOES NOT APPLY TO BATHINGSUITS, BODYSUITS, ACCESSORIES, JEWELRY AND PRODUCTS THAT ARE MARKED FINAL SALE, WHICH FOR SAFETY REASONS WILL NOT BE RETURNED.
  • Exchanges will not be permitted.
  • All Black Friday and Cyber Monday Sales are FINAL!

 

CANCELATION POLICY

Purchase transactions on our Site are final, when collection is completed through the payment method. Once the transaction is approved, we process your order within 1-3 business days.

Our business model permits clients to complete purchases at any time of the day.  Nevertheless, the processing time for orders received after 1:00pm on Fridays, Saturdays, Sundays, January 1st, Election Day, Thanksgiving Day, Christmas Day or any other federal holiday in the United States of America, will start counting on the next business day.

If, within the period from when you make the order until we start processing the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to: customercare@bornbonita.com with Subject Line: Order Cancellation.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is canceling the order.
  3. Order number.
  4. Date when order was made.
  5. Item number.
  6. Description of the product/service.
  7. Reason for cancellation.

 

Cancellations will only proceed if the order has not been shipped. Once the order is shipped, we do not make cancellations.

Once the cancellation is determined, we will grant a store credit.  Store credits do not expire.  No refunds will be made. The company will process the cancellation request and once it is proceeding, a credit will be granted for the same amount of the transaction

POLICY FOR DAMAGED OR MANUFACTURED DEFFECTED PRODUCTS

All products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email immediately to customercare@bornbonita.com. Emails received after 48 hours from which the order was received, will not be considered for the purposes of this policy.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is making the request. Return.
  3. Order number.
  4. Date when order was received.
  5. Item number.
  6. Description of the product.
  7. 2 Photos of reason for return, if applicable.

 

Damages covered by this policy, are not those that could have been suffered during shipping.

 

The damages covered are those of manufacture only and the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration that is not exclusively a manufacturing damage.

Defects or manufacturing damages will be evaluated by our team and the decision of approval for an exchange or credit, will be at our sole discretion.

The product must be returned within a maximum term of 72 hours from the date that the order was received and the customer will cover the shipping costs. If we understand that it is indeed a manufacturing defect, we will provide a store credit.

Store credits will not expire.

WARRANTY POLICY

We want you to be satisfied with your purchase on our website. That is why we guarantee:

  • Dedicated customer service.
  • The faithful compliance with the processing time. We guarantee that your order will leave our service center within1-3 days of completing the order.
  • The fidelity of the representation. We make a great effort to promote visual material that constitutes a true and faithful representation of the products we offer. In addition, we include descriptions of the products so that you know the manufacturing material and the measurements, according to the information provided by the manufacturer. This way we increase the probability of your satisfaction.